Disability News in the Aviation Space
Source By: ABA | December 19, 2024
Recent investigations by the U.S. Department of Transportation (DOT) have resulted in fines and settlements against two major airlines. In October 2024, DOT fined American Airlines $50 million due to “cases of unsafe physical assistance that at times resulted in injuries and undignified treatment of wheelchair users” between 2019 and 2023. Passengers reported that they were handled in a rough manner and their wheelchairs were damaged beyond repair. Of the $50 million penalty, $25 million will go to the U.S. Treasury, and the remaining $25 million will be credited back to American Airlines to invest in equipment and systems upgrades that reduce wheelchair damage and delays, and to compensate those customers who were mistreated.
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